Product help
Trouble signing in, saving progress, using Home Wise, or finding the right route?
Help and support
Tell us what went wrong—or what you need.
Hollow Wise is a solo-founder early-access project. Support is monitored Monday through Friday, 9:00 AM–5:00 PM Central Time, excluding U.S. federal holidays.
We aim to acknowledge ordinary requests within two business days. Security, privacy, data-loss, and widespread access reports are prioritized during monitored hours. This is not a 24-hour emergency service.
Choose the closest fit
Security or data concern
Report suspected account exposure, cross-account access, unexpected data loss, or another security concern. Do not email passwords, login links, access codes, or unnecessary household details.
Privacy request
Ask about personal information, correction, access, or deletion. Send only enough detail to identify the request safely.
What to include
Tell us the page or feature, what you expected, what happened, the approximate time, and your device and browser when relevant. A screenshot is helpful only if it does not expose another person’s information, a password, a login link, or an access code.
Immediate danger
Hollow Wise support cannot provide emergency, crisis, medical, poison-control, repair, remediation, or emergency-cleaning help. If someone is in immediate danger, contact the appropriate local emergency service.